High Risk Renewals: Tax credits customers’ experiences of and responses to the High Risk Renewals intervention

With research undertaken by Inclusion, it was published by HM Revenue and Customs (HMRC). This research will support HMRC’s aim of evidence-based policy making and its evaluation of the impact of implemented policies, as well as supporting its day to day business.

The High Risk Renewals intervention is used by HMRC to target those tax credits customers identified as having a risk of error or fraud in their claim.The report looks at these customers’ experiences and responses, and whether they discussed these with other tax credits customers.