Universal Credit and related Regulations: response to Social Security Advisory Committee’s call for evidence – 2012

Inclusion supports the Government’s objectives in introducing Universal Credit: to simplify the benefits system, to ensure that work always pays and to increase personal responsibility. Universal Credit will introduce far reaching, and in many cases welcome, reforms to simplify and improve the design and delivery of the benefits system. However in many important ways the benefits system will remain complex for claimants, advisers and the wider public to understand. This ongoing complexity matters because extensive previous research has shown that benefits administration, complexity and lack of transparency is bad for service users, undermines work incentives and increases risks of fraud and error.